Business and business process mobility

Business Processes

With the technological innovation of mobility, the industrial world is taking advantage of significant benefits in the optimization of core business processes. The daily challenge facing industries is to ensure the best possible efficiency of the core activities that are the main source of their profit. Fields as varied as logistics, transport, energy and infrastructure management, to take just a few examples, already benefit from undeniable competitive advantages in the management of their operational processes while controlling operating costs.

In this article you will find:

1- The benefits of mobility
2- Real opportunities for growth through mobile technology

1- The benefits of mobility

Why make business processes mobile? Quite simply to improve the fluidity of interventions and data exchanges. Remote access to operational information makes it possible to optimise the quality of service by rationalising schedules, reducing lead times, reducing the risk of incidents of all kinds, while increasing the efficiency of inspection, control and maintenance activities. The benefits of these new functionalities are such that we often speak of a 10, 20 or even 30% reduction in operating costs.

The increasing level of machine automation and the growing complexity of information flows are driving industries to look at the adoption of computerised systems to make their business processes more efficient. The advent of so-called "Industry 4.0" is enabling the deployment of mobility technology that facilitates the automation of process management by linking stakeholders and IT systems. This can be seen, for example, in the management of transport lines, ports and airports, in large fleets of buildings or vehicles, or in set-ups with hundreds or thousands of remote technical centres.

These new technologies come at the right time to ensure tailor-made and permanent support for agents whose daily responsibility is to carry out inspection, control and process monitoring tasks.

2- Real growth opportunities through mobile technology

In recent years, business processes have been opened up to mobility. In 2014, Accenture, the world's largest consulting firm, conducted a study of 1,500 executives in 14 countries on this subject (1). The results showed that mobility was the priority of 43% of executives. The executives surveyed felt that this technology was a crucial issue for their business strategy. In terms of recent mobility initiatives, 10% of executives reported a return on investment (ROI) of more than 100%, while a quarter of them said they had seen an ROI of between 50% and 100%.

By equipping themselves with the technological means offering greater mobility of their information systems, companies see their investment rewarded in the short and medium term.

Pierre Joly CEO