1. What are the issues of work orders (intervention order, work order, mission order...)?
Whether for your company or for one of your customers, your field operators carry out a large number of interventions every day and are subject to strong pressure in terms of service quality and productivity.
2. Ermeo's added value to manage your work orders
Thanks to the synchronisation between Ermeo and your CMMS solution, your planning tool or Excel, your work orders are automatically integrated into the forms used by your field operators.
At the end of each intervention, and once your work orders have been completed, a closing order with a personalised report is immediately transferred from Ermeo to your current system.
You also benefit from a 360° view of your activities via customisable and interactive dashboards.
Before Ermeo, maintenance orders were managed in several steps:
- Plan and transmit EO
- Print documents (TO, procedures...)
- Fill in the sheet on site
- Send the form to the person in charge
- Scanning and/or retyping the data entered
- Generate a report
- Analyzing the data
With Ermeo you benefit from several advantages:
- Saving of time
- Receive a notification about the application to perform the task with the form and the corresponding equipment
- Enter/trace equipment data on the application
- Improve visibility on task planning/execution and equipment history
- Improve the process between back and front office
- Increase technician availability by eliminating reporting
- Limit input errors
- Homogenize / digitize the practices and supports used
Now the process steps are shortened!
Without the use of Ermeo, the process contained 5 steps:
- EO Preparation
Using Ermeo, the process consists of only 4 steps:
With Ermeo you can increase productivity by an average of 20%, reduce printing costs by 40% and obtain 100% correct and analysable field data.
3. Creating work orders with Ermeo
Managers plan work orders in the editing studio. Field operators receive them on the mobile application. All their work orders are centralised on the application, which gives them visibility on the operations to be carried out. During the execution of their WO they can take pictures, make comments etc. Finally, they can close their WO in real time. A notification will be sent to their managers to inform them of the end of the intervention. The managers can therefore monitor the WO remotely in real time.