Digitalisation of intervention reports and productivity gains

Digitization of automatic service reports - Ermeo

Intervention reports are an integral part of the CMMS PROCESSES. They are essential for regular equipment monitoring. However, these tasks are often more administrative than technical. Technicians often find them tedious. Because they are so time-consuming, many employees may be tempted to write summary, incomplete or abbreviated reports.
However, these reports are intended to enrich the company's database, making it possible to identify and analyze the most frequently performed operations... The content of reports is therefore essential and fundamental to efficient industrial maintenance. Improving the reliability of these reports can make a real qualitative leap forward in the organization of CMMS policies within the company.

But how can you make something that is considered tedious, restrictive and above all uninteresting by your teams more reliable? One of the solutions may be to digitalise and automate some of these reports, thus putting artificial intelligence and new technologies at the service of humans. The time savings promised by these solutions are reflected both in the employees, who are relieved of some of the tasks they consider tedious, and in the company, which gains in productivity, efficiency and reliability.


To find out everything about the digitalisation and automation of reports of interventions, you will find in this article the following elements:

1. Essential reporting to ensure monitoring of business processes

Before discussing productivity gains, let's look at the importance ofintervention reports. The service technician gathers information for the report. He uses elements of the work order and data captured on site. The report includes hours, kilometers travelled and expenses. It also contains codes for faults, remedies and types of work. Associated areas, resources and parts consumed are also included. The report mentions equipment removed or installed, replacements, and meter readings.

Files such as request forms and minutes are attached. This information feeds the company's database. Reports trace the repairs carried out and by whom. They confirm that the necessary preventive maintenance work has been carried out.

2. The power of digital at the service of companies

Digitizing minutes enriches a digital database. Paper reports, once archived, limit their usefulness. Digitization facilitates access to documents. Easy access increases consultation and use of reports.

With digital archiving, documents can be accessed from anywhere via a server. However, viewing images of documents does not make the best use of the data. Digitizing and transcribing minutes optimizes data use. Computerized note-taking increases efficiency without high costs. A smartphone or tablet with an app, such as Ermeo, is all you need to capture information on the move.

3. The exploitation of data made possible by digital uses

Having digital data simplifies data management. They synchronize directly with the company's central system. Different programs sort and process digital data. Handwritten pages don't fit into Excel. Writing a complete report is very time-consuming.

For the technician, writing down his daily actions in detail seems pointless. This task, perceived as a waste of time, could be simplified. Simplifying data entry would free up time for more interventions, enhancing skills and human qualities.

This would aim to improve staff skills, directing them towards more rewarding tasks. Assigning staff to higher-value tasks adds an economic advantage for companies.

4. Support for employees on mobility

New technologies actively support mobile employees with terminals. These tools improve data exchange between central and mobile systems. Mobile workers use smartphones and tablets for their work. Mobile applications enable greater control and personalization via back-offices.

Ermeo presents an application designed for mobility. It connects to corporate systems, integrating reports and technical data. The application facilitates geolocation, time-stamping and data backup.

It accompanies users from analysis to the conclusion of the intervention. This standardizes the data collected, enriching the central database. Ermeo simplifies access to technical documentation, linking work directly to it.

Technicians follow clear guidelines, making interventions more reliable. Service quality increases, reducing breakdowns. From their application, technicians send information to the field. They can add photos or scan codes, making interventions and reports more precise.

5. Automatically generated reports

Indeed, after filling in all the requested information and following the step-by-step instructions and processes, a digital intervention report is automatically produced, without any direct intervention by the technician. On the other hand, a back-office platform allows for detailed management of the technicians' reports. The reports can then be fully customised to suit the needs of each company, based on different templates.templates. The reports can then be easily edited in Word, Excel or PDF format. All reports and minutes can be made available to all employees and create a huge common knowledge base where past actions can be learned from. These reports can, of course, be sent directly to the company's IT system, either to the CMMS or to the digital archive.

The interest lies in the possibility of analysing these reports in detail, by following the flow of information in real time, identifying the most frequently malfunctioning equipment and discovering the causes, or setting up alarm systems when certain thresholds are exceeded. The IT ecosystems of each company can easily integrate Ermeo's solutions. Digital solutions, enabled by new technologies, can thus be adapted to the needs of each individual, and allow substantial productivity gains. With the use of the Ermeo application, the productivity of technicians increases by approximately 30%. The digitalisation and automation of work reports, made possible by technological progress, allows industrial maintenance jobs to evolve and to be firmly anchored in the future, by constantly developing new uses for predictive maintenance.

Emma Duverne Marketing Manager Treatment of nonconformities