Management and follow-up of anomalies

Defect management

1. The challenges of managing and tracking anomalies

When an anomaly occurs, it must be reported as soon as possible. Reactivity is one of the fundamental elements in the management and resolution of an incident. To do this, it is necessary to be able to easily detect anomalies, report them and deal with them as quickly as possible.

2. The added value of Ermeo

With the Ermeo tool, your field operators will be able to easily declare, track and record any anomalies they detect during their inspection rounds. They will be able to take photos, make comments and be guided throughout the inspection.

Your managers will automatically receive a real-time notification and will be able to take note of the anomalies in order to organise and track their treatment. All information will then be stored and accessible at any time. The information collected in the field allows you to define and plan the corrective action to be taken.

Before Ermeo, the resolution of anomalies was time-consuming and involved several steps: 

  • Print the fault sheet
  • Fill in the form on site 
  • Send the form to the person in charge 
  • Scan or retype the data
  • Generate a report  
  • Analyzing the data

With Ermeo the steps are shortened: 

Step 1 Enter / plot the data directly on the application with :

  • The available offline mode 
  • Geolocation 
  • Annotated photos 
  • Transfer notifications for validation 

Step 2: Generate an automatic and customizable report. 

Step 3: Generate or update a tracking database or Dashboard easily  

With Ermeo, you gain up to 25% in efficiency and up to 70% fewer re-interventions. You have a 360° view of your equipment and anomalies.

3. More specifically, how is the resolution of anomalies with the Ermeo tool?

There are three stages in the management of anomalies: 

  • The record of anomalies 
  • Monitoring of anomalies 
  • Closing anomalies

The field operator identifies anomalies using a pre-filled interactive form that guides him through each stage of his intervention: 

mobile application

Anomaly tracking is done on the web platform

The platform contains databases of customers, contracts, sites, engines, equipment, etc.  

The databases can be linked together (the resource tree): a customer has a contract as a child, a contract has a site as a child, a site has a piece of equipment as a child and anomalies are children of equipment. This makes it possible to monitor with a filtered view by customer, by site, by type of contract, by type of equipment, and especially by type of anomaly. It also allows the information to be segmented so that it is as relevant as possible.

Finally, when the anomaly is processed, the platform manager changes the status of the anomaly from "in progress" to "processed" and closes it.

Emma Duverne Marketing Manager