In this article, discover how to optimize your job management:
1. Presentation of the use case intervention management
1. Presentation of the use case intervention management
In this article, we will present the use case: job management.
This use case is intended for all types of operators and/or service providers.
Ermeo allows you to better prioritize and optimize your interventions thanks to a good traceability of what is done in the field.
You will excel in intervention management, and you will be able to manage very easily :
- intervention planning,
- their realization,
- the feedback of the collected information,
- their processing or dissemination.
This use case applies to all types of interventions and all types of assets or equipment.
The companies that use Ermeo for their job management have declared that this use case meets 3 challenges:
- Ermeo allows the traceability of all interventions and an easy exploitation of the collected data. Since managers have a better visibility on the interventions that are performed, they will be able to make better decisions and prioritize their investments better.
- With Ermeo, interventions will be more efficient Ermeo: requests for service can be received live, via a notification. When the technician receives his request for intervention, he will spend much less time preparing, as he will no longer need to go and look for information in different software, print out bundles of documents, etc. Everything is centralised in his mobile application. Everything is centralised in his mobile application.
- With Ermeo, he will have access to simple and interactive procedures and will be able to carry out his intervention in the best conditions. This reduces the rate of re-interventions.
All these elements contribute to All these elements contribute to limiting the downtime of your equipment and improving the operating margin.
How does it work?
Ermeo consists of two tools:
- a mobile application that allows you to collect data in the field,
- a web platform for the team leader.
There are four functionalities that are used to manage the entire intervention process.
- Pre-filling via databases available on Ermeo: how to bring information down to make life easier for field operators.
- Automatic generation of reports and dashboards Once the intervention is done, the data is uploaded and automatically sent to the right people.
- Automatic update of assets the data is consolidated and up-to-date.
- Monitoring of interventions Have a place where all interventions, both ongoing and overdue, are planned.
2. Demonstration of the job management use case
Discover how to improve your job management with Ermeo.
On the homepage of the application, you have a summary view of all upcoming interventions, with their geolocation, planned interventions, interventions on break (these are interventions that last several days) and information related to the profile of the intervener.
On the application, you also have access toall the resources of the site where the intervention is taking place. You can therefore consult all your equipment and access all the equipment attributes (the latest readings, update dates, etc.). All this information can be consulted at any time.
In this article, we will take a work order closure intervention and acontrol audit intervention as examples.
a. First task: Completion of a maintenance order
Each piece of equipment is associated with an intervention. When a task is started, the name of the equipment and the type of maintenance task list to be performed on it are displayed.
The start time is filled in automatically, and the operator must fill in the day's date and end time. This information is then fed back, allowing the calculation of the working time allocated to this work order.
Once the intervention has been completed, there is the intervention closure phase.
On the application, during this phase, the operator can add comments and photos (which can be annotated), which will be sent back with the intervention report.
Then the operator signs and clicks on "Finish and send".
This can generate three actions:
- the intervention report is created;
- an e-mail is sent, with all the information, to the persons concerned;
- the job is closed, which closes the maintenance order.
This means that you can immediately move on to another job without having to go back to the office to return the report or re-enter information. This improves responsiveness and facilitates billing. It also makes it possible to inform the entire ecosystem and provide it with a real-time intervention report.
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b. Second intervention: audit of a site
The audit of a site is done in three parts.
- Part 1: "Creating the intervention
First of all, via the database, a task is created and allows access to all the equipment on this site.
- Part Two: "Response Planning".
The audit of a site is a complex intervention that requires upstream preparation.
On the application, the operator accesses a list of tasks to be performed.
In addition, he has all the relevant information he needs for this intervention: client name, site address, GPS coordinates, photos, site prevention plan (if he needs to access it beforehand), contact information, telephone number...
Thiseliminates some of the re-interventions, as the information is consulted before the intervention, and the intervention is therefore prepared, and in a comprehensive manner.
- Third part: "Carrying out the intervention".
To be able to start an intervention, the operator must answer the question "Are you wearing PPE? ». This verifies that the operator is equipped and able to intervene.
Then the equipment to be checked is displayed. In this case, these are compressors and motors.
Thanks to the database in Ermeo, all compressors and motors on site that the operator needs to inspect are automatically identified through Ermeo.
No more preparation time for the supervisor to list all the equipment to be inspected per site; no more operator re-interventions because one or more pieces of equipment have been forgotten.
The operator opens the first compressor.
It can look at the information available (location, photo, serial number, make, power, date of commissioning...) and correct it if any information is wrong.
It then starts the intervention part: the date of the visit is automatically filled in.
It takes a pressure reading: if the pressure is wrong, the application can signal an anomaly.
I mean, he's testing the equipment.
- Is it functional?
- Is the safety device functional?
- Is the equipment clean?
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This system of conditions and value control reduces the rate of re-interventions, as the operator will be constantly guided to ensure that he has access to the correct information. It also allows the reporting of anomalies detected during the intervention.
After completing all his tasks, the operator has two options. He can finish the task or, if it is a more complex task, he can hand it over to his supervisor.
He receives the intervention immediately, and he can check that the work has been carried out, close the intervention if everything is good or retransmit the intervention if there are errors.
When the intervention is finished, the date and time of the end of the intervention are automatically filled in, as well as the name and surname of the intervener.
The operator signs, and the name of the representative or customer appears automatically.
The operator completes and sends the report. This can generate three actions:
- a pre-filled e-mail is sent;
- the intervention is closed;
- the information is traced back to the relevant people.
On the platform, you have an overview of all planned, ongoing and completed interventions, and you can consult them at any time and add characteristics to each of the interventions.
This is information that can be used on dashboards, on which we can start to capitalise.
In addition, there is the possibility to filter the interventions (e.g. to see only planned interventions).
You can also import interventions from another software, CMMS, planning tool, push them into Ermeo in one direction and go back in the other direction to close them.
3. Dashboards for optimal job management
With Ermeo, a lot of information and data is collected and stored in databases.
You can connect all your data automatically on Ermeo and Ermeo databases to dashboards.
Here is an example of a dashboard for optimal intervention managementjob management:
This is a generic dashboard, which we have created and can make available to our customers.
On this dashboard, you will find all the interventions: "completed", "in progress", "coming soon" and "overdue".
The dashboards provide a complete view of all your interventions. On these dashboards, information can be filtered.
For example, you have the option of viewing only planned tasks.
This provides a view of team performance, better planning and redistribution of resources.
The dashboards allow you to geolocate interventions.
In short, the information is automatically fed back from Ermeo to these dashboards. These dashboards provide a relevant analysis of the current effort and make it possible to forecast future efforts in order to better allocate resources.
4. Ermeo's added value
With the indicators that our customers have given us, we can say today that Ermeo :
- reduces the time spent by a technician on a siteby an average of 25%;
- On average, this results in a 20% increase in team productivity;
- eliminates 100% of re-keying time (technicians can then reallocate their time to higher value-added tasks and, above all, it eliminates all re-keying errors);
- reduces the number of re-interventions by an average of 70%;
- allows you tooptimise your interventions (as a result, our customers have also massively reduced the rate of equipment failure; we know that, for some players, equipment that breaks down is equipment that does not produce and, therefore, a loss for the company);
- allows customers to make another saving, which can be significant in some companies, namely savings on paper and printing costs.
For more information on job management, see the replay of our webinar on the follow-up and traceability of field interventions with Ermeo.
