7 tips for the productivity of your operators

Ermeo Video: the Connected Operator Platform

Are you wondering how to optimise your company's productivity?

Your operators work hard every day: they are out in the field, making maintenance rounds, repairing faulty equipment and infrastructure, etc. These challenges can have a negative impact on the productivity of your operational teams. As companies become more competitive and results-oriented, there is more and more pressure on field teams to produce better. However, this should not be the dynamic at work. Today we share with you seven tips to improve the productivity of your field operators.

This article is composed of 7 parts:

1. To increase the productivity of your operators, make them mobile
2. For productivity, focus on continuous learning rather than training
3. To increase productivity, better organisation and planning are imperative
4. Adopt standard work to achieve significant productivity gains!
5. To optimise productivity, give them the right information at the right time
6. To optimise productivity, give all the keys to your field operators
7. To increase productivity, automate reporting

1. To increase your operators' productivity, make them mobile

One of the main challenges for operators in the field is to stay connected to their teams and IT systemswhile they are in the field, and to have access to all the necessary information. These are two challenges to be overcome in order to achieve the mobility of field operators: the lack of digital tools to collect data and the lack of Internet connectivity.

  • Digital tools to collect data and access relevant information

The majority of field operators are still working on paper-based procedures. They collect and report data on paper and enter it manually into various IT software applications, such as ERP, CMMSetc.

Since these systems are not integrated with each other, the same data must be entered multiple times.

Field operators waste a lot of time entering data into different IT systems, which impacts their productivity.

This can be easily avoided by providing operators with a digital tool such as a connected operator platformwhich is linked to other systems and can update them automatically.

  • Ability to work offline

Being in the field also means having an irregular or absent Internet connection. It is therefore a prerequisite that any digital solution for collecting and recording data must be able to operate in offline mode.

A platform such as the Ermeo's connected operator platform s Connected Operator Platform allows field operators to store data on their mobile devices until they reconnect to the Internet. Once the Internet connection is restored, the platform automatically synchronises and updates the company's company databases.

Increased field mobility is crucial for the development of field team productivity.

2. For productivity, focus on continuous learning rather than training

Most of the teams set up seminars and training programs for their operators. However, due to technologies andfast-moving workplacesThe skills required of field operators are changing just as rapidly.

For this reason, it is essential to adopt a very grassroots culture: a culture of continuous learning for your team, so that you are always on the cutting edge and canimprove their skills and performance.

A connected operator platform helps connected operators with continuous learning in two ways:

  • by providing them with a quick access to manuals and training materials anytime, anywhere;
  • exchanging know-how and knowledge among team members when they encounter problems without knowing how to solve them.

3. To increase productivity, better organization and planning are imperative.

Do your field operators know when their tasks are scheduled, and how to perform them? Are your interventions correctly carried out?

Good response planning is the key to reducing the stress level of your operators. In turn, this improves their involvement and their productivity.

An optimized intervention schedule is fundamental for your field performance. So make sure that field operators have access to the right tools and equipment to carry out their work.

Plan the suites of interventions that are appropriate and optimized for them. With the connected operator platformyou can "geo-tag" work sites, and trace all sites and interventions on the map view.

4. Adopt standard work to achieve significant productivity gains!

If we had to pick just one trick from this list, it would be this: standardizing your field work is crucial to improving field operator productivity in many ways.

Standard work begins with the creation, explanation, sharing and improvement of methodss, which are constantly changing, rather than improving processes from time to time.

The standardized work process is a cyclical process consisting of four steps.

  1. Identify a standard
  2. Ensure that everyone understands this standard
  3. Check that the standard is reasonable and optimized
  4. Improve and update the standard

Most companies realize the importance of standardized work, but the question is how to use it.

Having a standard documented on a PDF format or printed on paper challenges the principle of standardized work. Your standardised work forms must be interactive and dynamic, which can be easily created and distributed after modification.

The Ermeo connected operator platform ensures that standardised work is easily modified and distributed to all field operators without delay, and that everyone uses the same instructions for this standard.

5. To optimize productivity, give them the right information at the right time

If your operators don't have access to the information you need, they will inevitably waste time searching for the the right documents and information. For example, for preventative maintenance and correctiveFor the field operator, it is important to have access to the entire data history of the tasks performed on this equipment. Also, they may need, among other things, machine instruction manuals.

Your field operators cannot carry paper manuals for all equipment at all times. Digitize your instruction manuals and make them available on a mobile device so that field operators can access them whenever they want. This can save them a lot of time.

6. To optimize productivity, give all the keys to your field operators

Make sure that your field operators are aware of all the modern technology and industry solutions 4.0 available to help them do the best job possible.

Give them an important role in the digital strategy of your company, and involve them in the industry revolution 4.0. Choose solutions that are tailored to the needs of your operators, and that they don't struggle to work with.

7. To increase productivity, automate reporting

With current data collection practices, operators spend a considerable amount of time to enter data into IT systems and prepare their work reports.

With the operator platform connected, operators can automatically generate reportsat the end of their interventions, to send them to the relevant stakeholders immediately.

At Ermeo, we improve the way field operators do business by making them more productive and connecting them to their IT teams and systems.

Some of our key account customers have gained more than 20% in field productivity after replacing paper-based procedures with interactive procedures on the connected operator's platform. Discover their success stories.

Camille de WAELE Content & Communication Manager Camille de Waele - Content Manager